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Description: Provision of phone lines, broadband etc in the UK.

Opinion: I think it is easier just to give you an extract of the letter I wrote to them with regard to my customer service. Incidentally I still don't have a phone line or broadband..... 1) 10/01/08 (14.14pm) – 10mins - First phone call to BT to ask for a land-line. They claimed that they had no record of the number that I know exists because I had had it the year before. Eventually the person just hung up on me. 2) 10/01/08 (14.26pm) – 7mins - Phoned BT back and reached someone who said it would cost £124.99 to install a line which I know exists as I was living in the property previously. 3) 11/01/08 (11.50am) – 6 mins – They asked me to find my previous BT phone number and phone back which I did (02920619021). 4) 11/01/08 (16.49am) – 2.21 mins – The automatic system asked me to leave my mobile phone number for automatic call back and of course this never occurred. 5) 11-19/01/08 This is the period for which I have no records but I am pretty sure that I made at between 2 and 5 phone calls in this time to try to get a land-line for my property. 6) 19/01/08 Phoned BT and was on hold for over 25 minutes and eventually gave up. 7) 20/01/08 I made two phone calls to BT, both times I got through to someone who said the system was down and that they would definitely phone me back on my mobile number, which neither time they did. 8) 21/01/08 Phoned BT again and was told by someone that I had to get hold of all the other numbers in St. Hilarion House so they didn't disconnect any of their lines, which of course I did. 9) 25/01/08 Finally spoke to someone useful (Freya) and booked both the land-line and broadband after at least 20 minutes on the phone. Freya assured me that she had found the number and there would be no connection charge. 10) 27/01/08 Decided to cancel the BT broadband application as obviously I no longer wanted to spend any more money with BT. 11) 29/01/08 Expected the BT line to be connected but unsurprisingly the line never appeared 12) 30/01/08 Received a call from BT from 0800443311 and the guy phoned to say they were experiencing difficulties and then hung up on me. 13) 31/01/08 Phoned BT at around 18.30 to 0800443311 where I was put in the queue forwarded to another department and then eventually after 9 and half minutes I gave up. 14) 31/01/08 (19.38) – 6 mins - Phone number 08000223089 at 19.38 which put me in the queue and then it eventually went to the engaged tone after 6 minutes and then the system hung up on me. 15) 31/01/08 (19:47) – (1hr 1mins) I spoke to a guy called Shanka who said they had cancelled the order without informing me and then put me back through to the Sales department: at least he was nice on the phone, but he promised he would not put me in the queue for the Sales department, but guess what I was put in the queue! Finally put through to Mike (part of the Sales team) in Doncaster. Mike then told me that they were now going to charge me for re-connection although I have already been told on previous occasions that the line exists and no connection charge was required. I asked to speak to Mike's manager. After an hour of waiting I was again informed that I would have to pay a connection charge (£124.99), which I had to do as I am in desperate need of a line but I must report that I am extremely unhappy about this. I asked Mike if many people experience this level of discomfort with BT but he informed me that I am an aberration. Eventually he said that they have problems with the system and someone would phone me back in six working days, as if!

Tags: service Customer BT Phones Broadband

Rating: 1/5 - 'Trashed!'

Description: Trains generally running in the South West of the UK and South Wales.

Opinion: OK so I am being glib. I hate standing for 3hours, probably along with a lot of people. This service is seriously touch and go. Sometimes the experience is very pleasant and other times you are literally stuck under someone's armpit for the duration. Apparently their customer service facility is great, however I haven't experienced that. An improved service, would, in my opinion have an enormous economic impact on South Wales.

Tags: service Train Wales Customer

Rating: 2/5 - 'Trashed!'

Description: A 3 star hotel right next to the railway station in Huddersfield.

Opinion: Where do I start! I almost can't bring myself to write this as it might well offend other readers. Lets just say they were stains on the wall that could have been anything from food, to mud to worse and blood stains on the chair, filth on all the surfaces and you really really don't want me to tell you about the bathroom. Don't whatever you do visit this hotel.

Tags: Hotel Brook

Rating: 1/5 - 'Trashed!'